Average Reviews:
(More customer reviews)I bought a 36" All Gas Viking Range (mine was with griddle top) in 2004, and have had problems ever since.I invested in a Viking thinking that this would be a quality product that would last.With three growing kids, I do a lot of cooking, and wanted a product that I could depend on.The range was more expensive (over $5,000 when I bought it) than other brands, but I thought it would be worth the investment.I was wrong.The quality of the range has been very disappointing!
When my first range was delivered, the oven would not ignite.The service technician told me that all the igniters in the oven were broken.Not a good sign.Rather than have them fix the problem, I insisted on a new range.This I got, but then a year later, the broiler stopped working and that thermostat had to be replaced.In 2009, the front left burner wouldn't stop clicking even after the burner ignited.The technician had to replace the spark module, and at the same time recommended replacing the two oven igniters as they were slow to come on.This year, the griddle knob stem broke off.I mean give me a break!I cook often, but am not careless, and was infuriated when everyone insisted that the knob probably got "bumped."If you look a the stem, it's not even a solid piece of metal!I had to replace the whole thermostat system.And to make matters worse, when investigating the thermostat problem, I noticed that the griddle had split along its seam and was oozing grease onto the inside of the range!
That was the last straw.I wrote Viking about how disappointed I was with their product and the hundreds of dollars I have had to spend in repairs.At the very least, I wanted them to replace the griddle without charge.When they sent a technician to take a picture of the griddle, I thought they would take care of it.But today, I got a call saying that because the range was out of warranty, they could not do anything about the griddle.If that was the case, then why send a technician out to look at it in the first place?They wasted my time and exhausted my patience with their inferior customer support.
I liked the idea of supporting an American company based in Mississippi, but I would recommend to everyone to STAY AWAY FROM VIKING!The quality and customer service are absolutely below par!!!
Click Here to see more reviews about: Viking Professional VGIC3666Bx 36 Pro-Style Gas Range with 6 Open Burners w/ VariSimmer, 5.1 cu. ft. ProFlow Convection Oven, Gourmet-Glo Infrared Broiler and SureSpark Ignition (Not Exact Image)
Product Description:
Surface Burner Rating: 15,000 BTU Nat./13,500 BTU LP (4.4 kW/4.0 kW). Broil Rating: 18,000 BTU Nat./16,000 BTU LP (5.3 kW/4.7 kW). Bake Rating: 30,000 BTU Nat./LP (9.8 kW). Electrical Requirements: 120 VAC/60 Hz; 4 Ft. (121.9 cm), 3-Wire Cord with 3-Prong Plug Attached to the Unit. Maximum Amp Usage: .83 Amps. Gas Requirements: Shipped Natural Gas Standard; Convert to LP/Propane Factory Installed; Accepts Standard Residential 1/2" (1.3 cm) ID Gas Service Line. Approximate Shipping Weight: 447 Lbs. (201.2 kg). Overall Width: 35 7/8" (91.1 cm). Overall Base Height: 35 7/8" (91.1 cm) to 37 5/8" (95.6 cm). Legs Adjust: 1 3/4" (4.5 cm). Overall Depth To End of Side Panel: 24 5/16" (61.8 cm). Overall Depth To End of Control Panel: 27 7/8" (70.8 cm). Overall Depth To End of Knobs: 28 3/8" (72.0 cm). Oven Interior Width: 29" (73.7 cm). Oven Interior Height: 16 1/8" (41.0 cm). Oven Interior Depth: 17" (43.2 cm). Oven Interior Overall Size: 4.6 Cu. Ft.. Viking introduced professional cooking to the home when their first range shipped in 1987. Now that same exceptional performance extends into every corner of the kitchen - even the backyard. Refrigerators. Wine Cellars. Dishwashers. Grills. Cookware. Cutlery. Small appliances. It's enough to turn any cook into a chef. When people think of Viking, the bold, commercial look of the Professional Series range is the image that most likely pops into their heads. Ultra-premium features like high-performance burners, convection baking, and infrared broiling easily handle everything from crème brûlée to rack of lamb. The legendary Viking range is available in gas and electric models, as well as an array of sizes and finishes to fit any kitchen. And for those who want professional performance without the professional look, there is the Designer Series. Clean lines and contours meld gracefully into cabinets with style, offering a striking new look for Viking. Fully equipped with outstanding features and power, this complete lin...
Want to read more honest consumer review about Viking Professional VGIC3666Bx 36 Pro-Style Gas Range with 6 Open Burners w/ VariSimmer, 5.1 cu. ft. ProFlow Convection Oven, Gourmet-Glo Infrared Broiler and SureSpark Ignition (Not Exact Image) now ?
